Return & Exchange Policy
Thank you for choosing Photography by Estefana. Please review our Return & Exchange Policy carefully prior to making your purchase.
1. All Sales Are Final
Due to the custom, made-to-order nature of our products — including but not limited to engraved wedding décor, personalized hangers, and other customized items — all sales are final. Once an order is placed and production has begun, it cannot be cancelled, refunded, or returned for any reason other than those specified below.
2. No Returns or Exchanges
We do not accept returns or exchanges. This policy applies to all products regardless of whether they have been personalized, as each item is produced or procured specifically for the customer at the time of order.
3. Customer Responsibility
Customers are solely responsible for reviewing and confirming all order details, including but not limited to spelling, dates, design selections, and quantities, prior to submitting payment. Photography by Estefana is not liable for errors in personalization provided by the customer.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect due to our error, you must notify us in writing within seven (7) calendar days of delivery. You will be required to provide photographic evidence of the issue. Upon verification, we will, at our sole discretion, repair, replace, or remake the item at no additional cost.
5. Limitation of Liability
To the fullest extent permitted by law, Photography by Estefana’s liability is limited to the cost of the original order. Under no circumstances shall we be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your purchase.
By placing an order with Photography by Estefana, you acknowledge and agree to be bound by this Return & Exchange Policy.
Terms of Service
Welcome to Photography by Estefana. By accessing or using our website, services, or purchasing products from us, you agree to be bound by the following Terms of Service (“Terms”).
1. Use of Website
You agree to use this website only for lawful purposes. You must not use this site in any way that may cause damage, interruption, or impairment of its functionality or interfere with others’ use of the site.
2. Orders and Payment
All orders must be paid in full at the time of purchase. Prices are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion, including but not limited to suspected fraud or misuse.
3. Custom Products
Due to the personalized nature of our products, all sales are final. Please review your order carefully before submitting. Photography by Estefana is not responsible for customer-submitted errors (spelling, dates, designs, etc.).
4. Intellectual Property
All content on this site, including images, product descriptions, and designs, is the intellectual property of Photography by Estefana and may not be reproduced, distributed, or used for commercial purposes without our prior written consent.
5. Limitation of Liability
To the maximum extent permitted by law, Photography by Estefana shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this site or purchase of products.
6. Governing Law
These Terms shall be governed by and construed under the laws of the State of Texas, without regard to its conflict of law provisions.
By using this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Privacy Policy
Photography by Estefana (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following types of information:
Personal Information: such as your name, email address, shipping address, and payment details when you place an order.
Non-Personal Information: such as browser type, IP address, and usage data to help us improve site performance.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders
Communicate with you regarding your purchase
Improve our website and customer experience
Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information only with trusted third-party service providers (e.g., payment processors, shipping carriers) as necessary to complete your order, or if required by law.
4. Data Security
We implement commercially reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us.
6. Updates to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a new effective date.
By using our website, you consent to the collection and use of your information as described in this Privacy Policy.